New and unopened items may be returned within 30 days of delivery, with limited exceptions. Confirmed
returns are usually processed within four weeks of ServerMonkey.com’s receipt of the returned item
(to cover transit and processing time).
If you need to return an item, simply download, complete, and send back the RMA Form below. A 15%
restocking charge may be charged for returns of non-defective items. You will receive email confirmation
when your request has been verified and processed.
Fill out the online RMA
Download RMA form
ServerMonkey.com can ship to virtually any address in the world. Due to U.S. Export laws, however,
certain restrictions may apply. Certain products may also be ineligible for international shipping. All
shipments originate from Houston, TX USA.
USA & Canada We usually ship via FedEx and UPS, however we do
use various freight carriers for larger/heavier orders. Other options such as DHL and
USPS are available by request.
International For orders sent worldwide, we use Fedex, UPS and
various freight carriers when needed for larger/heavier orders.
Customer Provided Shipping Account You can send your own shipping
account information to us during the order checkout process. Select the "Use My Own
Shipping Account" option and fill out the short form that appears.
Parts & Upgrades Unless otherwise noted, orders that do not
require special configuration received by 1 pm (CST) are usually processed and shipped
the same day based on availability of your items and the shipping options you choose.
Build-to-Order Servers and Workstations For orders requiring custom
configuration (Dell servers and HP servers), please allow 2-4 business days
for your order to ship out.
ServerMonkey.com can ship to most countries around the world. All import duties, taxes, entry
documentation and permission on international orders are the responsibility of the customer.
Note that India and Brazil restrict importation of some types and quantities of products so we are unable
to process shipments to these countries online. Other countries, such as Iran and North Korea, are
embargoed by the U.S. Government; no orders can be accepted.
Specific questions on import/export should be directed to our Customer Service team at 713-827-0791 or
Toll-free at 1-855-893-1394 or via email at [email protected].
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