ServerMonkey's Maintenance Services Program
What is TekShield?
TekShield is a combination of money-saving services, support, and management for your IT assets.
We offer convenient, customized, and cost-effective solutions for managing and safeguarding your IT assets. Our flexible program offers 24x7 support to most locations worldwide, while saving you up to 80% compared to programs provided by major original equipment manufacturers like Cisco, Dell or HP.
TekShield is Convenient.
Our tracking portal gives you a more effective solution for tracking all of your IT assets, along with their individual service contracts, in one convenient location. TekShield is accessible through desktop and mobile devices. You can check your dashboard and easily submit a claim anywhere with an internet connection.
Connect with a tech through:
| Chat | |
| Phone | TeamViewer Remote Support* |
* Just sit back and relax while the experts handle it all.
TekShield is Customized.
Choose your level of coverage based on your needs:
For Networking Equipment
Technical Assistance Center
24x7x365 Direct to expert support
Chat, email, phone, TeamView
Software Support Only
Technical Assistance Center
24x7x365 Direct to expert support
Chat, email, phone, TeamView
Software Support
Hardware Replacement
by 10 a.m. next business day*
◇ Add On-Site Services to a Networking Standard or Premium plan to receive support from a field engineer who will install and replace equipment.
For Server/Storage Equipment
Hardware Support
8 hours/day, 5 days a week
Hardware Replacement
by 10 a.m. next business day*
◈ Included with Server and Storage Standard and Premium plans, receive support from a field engineer who will install and replace equipment.
* Equipment replacement is handled within business hours (9 a.m. - 5 p.m.). Cut-off time for requests is 5 p.m.
TekShield is Cost-Effective.
We beat out original equipment manufacturers' programs by a long shot, and we'll even cover pre-owned equipment. Check out all the advantages of using TekShield over OEM coverage.
| Support Service Features | OEM |  |
|---|---|---|
| 24x7x365 Expert-Only Technical Assistance Center | ✓ | ✓ |
| Break-Fix Solutions and Software Updates | ✓ | ✓ |
| EOL Software and Hardware Support | ✗ | ✓ |
| Pre-Owned Hardware Support | ✗ | ✓ |
| Phone, Email, Teamviewer Remote Support Options | ✓ | ✓ |
| Price Advantage | ✗ | ✓ |