ServerMonkey's maintenance services program is designed to help you easily manage your IT equipment, protect your hardware, and get support when you need it. TekShield saves you money on services and support while safeguarding your IT assets.
We offer convenient and customized solutions for managing your IT assets. Our flexible program offers 24x7 support to most locations worldwide while saving you up to 80% compared to programs provided by major original equipment manufacturers like Cisco, Dell, or HP.
Our tracking portal gives you a more effective solution for tracking all of your IT assets along with their individual service contracts in one convenient location, and it is accessible through desktop and mobile devices. You'll be able to check your dashboard and easily submit a claim anywhere with an internet connection.
|Support Service Features||OEM||TekShield|
|24 x 7 x 365 Expert-Only Technical Assistance Center||✓||✓|
|Break-Fix Solutions and Software Updates||✓||✓|
|EOL Software and Hardware Support||x||✓|
|Pre-Owned Hardware Support||x||✓|
|Phone, Email, Teamviewer Remote Support Options||✓||✓|
Documented organizational systems and procedures are the foundation of ServerMonkey’s high quality standards. All of our services are rooted in proven best practices.
Security starts with our facilities, where monitored alarms, 24-hour security camera surveillance, and controlled access are standard. Your drives and your data are always protected.
It’s critical that your product be handled and sanitized by trusted individuals. That’s why all of ServerMonkey’s technicians are carefully screened and selected and undergo background checks and drug screens.
ServerMonkey’s technicians receive extensive and ongoing technical and security training to ensure they know the industry-best methods and standards for processing storage devices.
ServerMonkey’s processes are certified to ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018, ensuring the quality and continuous improvement of the practices that manage our operations, product handling, and each aspect of our service offerings.