TekShield Maintenance & Support

ServerMonkey Business's maintenance services program is designed to help you easily manage your IT equipment, protect your hardware, and get support when you need it.

What is TekShield?

TekShield saves you money on services and support while safeguarding your IT assets. We offer convenient and customized solutions for managing your IT assets. Our flexible program offers 24x7 support to most locations worldwide, while saving you up to 80% compared to programs provided by major original equipment manufacturers like Cisco, Dell or HP.

TekShield is Convenient

Our tracking portal gives you a more effective solution for tracking all of your IT assets along with their individual service contracts in one convenient location, and it is accessible through desktop and mobile devices. You'll be able to check your dashboard and easily submit a claim anywhere with an internet connection.

TekShield is Convenient

Choose a plan for networking equipment

Virtual Support

Technical Assistance Center

24x7x365 Expert-Only Support

Chat, email, phone, TeamView

Software Support Only

Standard

Technical Assistance Center

Software Support plus

Hardware Replacement by

10 a.m. next business day*

Premium

Technical Assistance Center

Software Support plus

Hardware Replacement

within 4 hours*

Choose a plan for servers and storage equipment

Standard

Hardware Support

8 hours/day, 5 days a week

Hardware Replacement

by 10 a.m. next business day*

Premium

Hardware Support

24 hours/day, 7 days a week

Hardware Replacement

within 4 hours*

TekShield is Cost-Effective

Support Service Features OEM TekShield
24 x 7 x 365 Expert-Only Technical Assistance Center
Break-Fix Solutions and Software Updates
EOL Software and Hardware Support x
Pre-Owned Hardware Support x
Phone, Email, Teamviewer Remote Support Options
Price Advantage x

Documented organizational systems and procedures are the foundation of ServerMonkey’s high quality standards. All of our services are rooted in proven best practices.

Why ServerMonkey?

Secured facilities:

Security starts with our facilities, where monitored alarms, 24-hour security camera surveillance, and controlled access are standard. Your drives and your data are always protected.

Technician screening:

It’s critical that your product be handled and sanitized by trusted individuals. That’s why all of ServerMonkey’s technicians are carefully screened and selected and undergo background checks and drug screens.

Focused training:

ServerMonkey’s technicians receive extensive and ongoing technical and security training to ensure they know the industry-best methods and standards for processing storage devices.

Verified processes:

ServerMonkey’s processes are certified to ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2007, ensuring the quality and continuous improvement of the practices that manage our operations, product handling, and each aspect of our service offerings.