TekShield Managed IT Service Plans
What is TekShield?
ServerMonkey's maintenance services program is designed to help you easily manage your IT equipment, protect your hardware, and get support when you need it. TekShield saves you money on services and support while safeguarding your IT assets.
We offer convenient and customized solutions for managing your IT assets. Our flexible program offers 24x7 support to most locations worldwide while saving you up to 80% compared to programs provided by major original equipment manufacturers like Cisco, Dell, or HP.
TekShield is Convenient
Our tracking portal gives you a more effective solution for tracking all of your IT assets along with their individual service contracts in one convenient location, and it is accessible through desktop and mobile devices. You'll be able to check your dashboard and easily submit a claim anywhere with an internet connection.
TekShield is Customizable
Choose a plan for networking equipment
Virtual Support
Technical Assistance Center
24x7x365 Expert-Only Support
Chat, email, phone, TeamView
Software Support Only
Standard
Technical Assistance Center
Software Support plus
Hardware Replacement by
10 a.m. next business day
Premium
Technical Assistance Center
Software Support plus
Hardware Resolution
within 4 hours
Choose a plan for servers and storage equipment
Standard
Hardware Support
8 hours/day, 5 days a week
Response Time
1 hour during business hours
Part Replacement
Scheduled by NBD, cut off at 3pm EST
Premium
Hardware Support
24 hours/day, 7 days a week
Response Time
15 minutes during business hours
Part Replacement
Most parts delivered NBD
TekShield is Cost-Effective
| Support Service Features | OEM | TekShield |
|---|---|---|
| 24 x 7 x 365 Expert-Only Technical Assistance Center | ✓ | ✓ |
| Break-Fix Solutions and Software Updates | ✓ | ✓ |
| EOL Software and Hardware Support | x | ✓ |
| Pre-Owned Hardware Support | x | ✓ |
| Phone, Email, Teamviewer Remote Support Options | ✓ | ✓ |
| Price Advantage | x | ✓ |
Documented organizational systems and procedures are the foundation of ServerMonkey’s high quality standards. All of our services are rooted in proven best practices.
Why ServerMonkey
Secured facilities
Security starts with our facilities, where monitored alarms, 24-hour security camera surveillance, and controlled access are standard. Your drives and your data are always protected.
Technician screening
It’s critical that your product be handled and sanitized by trusted individuals. That’s why all of ServerMonkey’s technicians are carefully screened and selected and undergo background checks and drug screens.
Focused training
ServerMonkey’s technicians receive extensive and ongoing technical and security training to ensure they know the industry-best methods and standards for processing storage devices.
Verified processes
ServerMonkey’s processes are certified to ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018, ensuring the quality and continuous improvement of the practices that manage our operations, product handling, and each aspect of our service offerings.