Managed IT Service Plans | Server Maintenance Services - TekShield

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Managed IT Service Plans | Server Maintenance Services - TekShield

ServerMonkey's maintenance and support solutions are designed to help you easily manage your IT equipment, protect your hardware, and get support when you need it. TekShield saves you money on services and support while safeguarding your IT assets.

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Customized IT Maintenance designed to optimize your infrastructure

Save up to 80% compared to programs provided by major original equipment manufacturers (OEMs) with convenient and customized solutions for managing your assets. Our Dell and HP server maintenance options include:

Features	Best Effort Included with ServerMonkey server* purchases for 1 year	TekShield 8x5xNBD
Support Ticket Submissions Through Website
Technical Support for Purchased Product
Replacement Parts Sent with No Return Requirement
Support Ticket Opened Within Minutes
Direct Access to Help Desk (Monday – Friday, 9am – 5pm)
Access To Field Engineer	—
Direct Access to Help Desk 24/7	—	—
4 Hour Resolution to Incident	—	—

*Dell 14th Gen and HPE Gen10 are covered by ServerMonkey's 30-day basic warranty

The above agreements are offered for 1, 3, or 5 year terms with custom-term agreements available. Custom options are also available for storage, networking, laptops and more.

Centralized Asset Management with TekShield Platform

A single repository for all assets and contracts. Consolidate asset control with TekShield from ServerMonkey, available on all platforms!

Track and manage tickets effortlessly

with reporting features and automated email updates.

Stay on top of your contracts

with automated renewal visibility and alerting.

Efficiently manage production assets

by warranty and location, with detailed reporting based on specific criteria.

TekShield Maintenance vs. Standard OEM Services

Support Service Features	OEM	TekShield
24 x 7 x 365 Expert-Only Technical Assistance Center	✓	✓
Break-Fix Solutions and Software Updates	✓	✓
EOL Software and Hardware Support	x	✓
Pre-Owned Hardware Support	x	✓
Phone, Email, Teamviewer Remote Support Options	✓	✓
Price Advantage	x	✓

Global Maintenance and Support through TekShield

We leverage field Service locations and a global network of forward stocking locations (FSLs) to ensure that we meet or exceed all standard industry SLAs.

Global Network of FSLs

Service in 60+ Countries

Global Engineering Availability

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Assets Under Support

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Frequently Asked Questions

What levels of support does TekShield offer, and how do they differ?

TekShield provides multiple support levels, with our base maintenance plan included for 1 year on all servers purchased from ServerMonkey. Dell 14th Gen and HPE Gen 10 are the only exceptions, which are covered by our 30-day basic warranty. We also have Monday-Friday 8x5 and 24x7 plans for all Dell and HPE servers with custom plans for storage, networking, laptops and more.

Can TekShield support out-of-warranty or end-of-life (EOL) equipment?

Yes, TekShield offers support for hardware that has been designated as end-of-life by the original equipment manufacturer (OEM), allowing businesses to extend the usability of their existing equipment.

How does TekShield's pricing compare to OEM maintenance contracts?

TekShield can save customers up to 80% compared to similar programs from major OEMs like Cisco, Dell, or HP.

Is TekShield available for international customers?

Yes, TekShield offers third-party support and maintenance contracts to most locations worldwide, accommodating a global clientele.

★★★★★

Fast, Clean, Well Packed

"Website was very easy to use, and customization was much better than even the OEM website. Took us a couple minutes to select the configuration needed. Overall, very good experience, and I will definitely keep ordering from ServerMonkey for all my used servers."

John F.

★★★★★

Quick and Easy Alternative to the New Server Marketplace

"Server Monkey makes it incredibly easy and affordable to find a server and add all the memory/drives/CPUs that you need. The server was delivered quickly, well packed, and was up and running in 30 minutes."

Robert R.

★★★★★

ServerMonkey servers are the BEST!

"I’ve used Server Monkey twice now (7 or 8 servers total). They are really great quality. Very hard to tell they’ve been used at all. I have had some drives fail, but they were replaced immediately with no issues. I strongly recommend Server Monkey."

Frank W.

★★★★★

Pretty sweet server

"My client needed a new server and wanted to get one that had capacity for future growth. A new Dell got pretty expensive, but the ServerMonkey refurbished server gave us what we wanted and needed, at a much lower cost."

Tod E.

CONTACT US TO LEARN MORE

ABOUT TEKSHIELD

Fill out the form and our team will get back to you.

1-855-432-8918
[email protected]
2130 W Sam Houston Pkwy N
Houston, TX 77043

Meet TekShield: IT Maintenance and Support Solutions

Need to log in to your Tekshield Account?

Customized IT Maintenance designed to optimize your infrastructure

Save up to 80% compared to programs provided by major original equipment manufacturers (OEMs) with convenient and customized solutions for managing your assets. Our Dell and HP server maintenance options include:

The above agreements are offered for 1, 3, or 5 year terms with custom-term agreements available. Custom options are also available for storage, networking, laptops and more.

Centralized Asset Management with TekShield Platform

Track and manage tickets effortlessly

Stay on top of your contracts

Efficiently manage production assets

TekShield Maintenance vs. Standard OEM Services

Global Maintenance and Support through TekShield

0

0

0

0

0

Frequently Asked Questions

Fast, Clean, Well Packed

Quick and Easy Alternative to the New Server Marketplace

ServerMonkey servers are the BEST!

Pretty sweet server

CONTACT US TO LEARN MORE

ABOUT TEKSHIELD

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