TekShield is Customizable

Choose a plan for networking equipment

Virtual Support

Technical Assistance Center

24x7x365 Expert-Only Support

Chat, email, phone, TeamView

Software Support Only


Technical Assistance Center

Software Support plus

Hardware Replacement by

10 a.m. next business day


Technical Assistance Center

Software Support plus

Hardware Resolution

within 4 hours

Choose a plan for servers and storage equipment


Hardware Support
8 hours/day, 5 days a week

Response Time
1 hour during business hours

Part Replacement
Scheduled by NBD, cut off at 3pm EST


Hardware Support
24 hours/day, 7 days a week

Response Time
15 minutes during business hours

Part Replacement
Most parts delivered NBD

TekShield is Cost-Effective

Support Service Features OEM TekShield
24 x 7 x 365 Expert-Only Technical Assistance Center
Break-Fix Solutions and Software Updates
EOL Software and Hardware Support x
Pre-Owned Hardware Support x
Phone, Email, Teamviewer Remote Support Options
Price Advantage x

Forward Stocking Locations

We leverage field Service locations and a global network of forward stocking locations (FSLs) to ensure that we meet or exceed all standard industry SLAs.

Global Network of FSLs
Service in 60+ Countries
Global Engineering Availability


Assets Under Support


Channel Partners


End-User Customers





Documented organizational systems and procedures are the foundation of ServerMonkey's high quality standards. All of our services are rooted in proven best practices.

Why ServerMonkey?

Secured facilities

Security starts with our facilities, where monitored alarms, 24-hour security camera surveillance, and controlled access are standard. Your drives and your data are always protected.

Technician screening

It’s critical that your product be handled and sanitized by trusted individuals. That’s why all of ServerMonkey’s technicians are carefully screened and selected and undergo background checks and drug screens.

Focused training

ServerMonkey’s technicians receive extensive and ongoing technical and security training to ensure they know the industry-best methods and standards for processing storage devices. Verified processes

Verified processes

ServerMonkey’s processes are certified to ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018, ensuring the quality and continuous improvement of the practices that manage our operations, product handling, and each aspect of our service offerings.



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