Shipping & Returns

Returns Policy

New and unopened items may be returned within 30 days of delivery, with limited exceptions. Confirmed returns are usually processed within four weeks of ServerMonkey.com’s receipt of the returned item (to cover transit and processing time).

If you need to return an item, simply download, complete, and send back the RMA Form below. A 15% restocking charge may be charged for returns of non-defective items. You will receive email confirmation when your request has been verified and processed.

Fill out the online RMA form

Download RMA form (requires Adobe Acrobat Reader)


Shipping Information

ServerMonkey.com can ship to virtually any address in the world. Due to U.S. Export laws, however, certain restrictions may apply. Certain products may also be ineligible for international shipping. All shipments originate from Houston, TX USA.

Shipping Methods

USA & Canada
We usually ship via FedEx and UPS, however we do use various freight carriers for larger/heavier orders. Other options such as DHL and USPS are available by request.

International
For orders sent worldwide, we use Fedex, UPS and various freight carriers when needed for larger/heavier orders.

Customer Provided Shipping Account
You can send your own shipping account information to us during the order checkout process. Select the "Use My Own Shipping Account" option and fill out the short form that appears.

Blind Shipping
We offer blind shipping as an option for orders. Please contact [email protected] with your order number to request blind shipping. Note: we must be notified prior to shipment pickup by your selected shipping carrier.
Order Processing Time

Parts & Upgrades
Orders that do not require special configuration received by 1 pm (CST) are usually processed and shipped the same day based on availability of your items and the shipping options you choose.

Build-to-Order Servers and Workstations
For orders requiring custom configuration (Dell servers and HP servers), please allow 2-4 business days for your order to ship out.

Software or e-Licenses
Certain products require additional information before processing your order. A representative will be in contact with you following a qualifying order.
Pricing Shipping Prices Explained
In pursuit of keeping our prices as low as possible we do not charge additional handling fees on top of standard rates provided by the shipping carriers. Rates are provided immediately via direct online connections to the carriers. The shipping price is not based on the cost or value of the product. Shipping prices are based on the weight of the product you are ordering, rounded to the next full pound, and the location it is traveling to. Item weight information can be found on the item detail page of each product.

USA & Canada

Standard / Ground Shipping time: 2-7 business days
Order processing time: 0-3 business days
Delivery time after order is placed: 2-10 business days
Excludes weekends, holidays or weather delays.
3 Business Days Shipping time: 3 business days
Order processing time: 0-3 business days
Delivery time after order is placed: 3-6 business days
Excludes weekends, holidays or weather delays.
2 Business Days Shipping time: 2 business days
Order processing time: 0-3 business days
Delivery time after order is placed: 2-5 business days
Excludes weekends, holidays or weather delays.
Overnight / Next Business Day Shipping time: 1 business day
Order processing time: 0-3 business days
Delivery time after order is placed: 1-4 business days
Excludes weekends, holidays or weather delays.
Freight Shipping time: 2-7 business days
Order processing time: 0-3 business days
Delivery time after order is placed: 3-10 business days
Excludes weekends, holidays or weather delays. Note: You must be able to receive pallets for freight delivery. If any special services are required, such as a truck with a lift-gate or pallet jack, there will be an additional charge.

International

ServerMonkey.com can ship to most countries around the world. However, all import duties and taxes on international orders are the responsibility of the customer. For questions, please contact our Customer Service team at 713-827-0791 or Toll-free at 1-855-893-1394 or via email at [email protected].

Economy Shipping time: 4-6 business days
Order processing time: 0-3 business days
Delivery time after order is placed: 5-9 business days
Excludes weekends, holidays or weather delays.
Priority Shipping time: 1-3 business days
Order processing time: 0-3 business days
Delivery time after order is placed: 2-6 business days
Excludes weekends, holidays or weather delays.
Freight Shipping time: 4-6 business days
Order processing time: 0-3 business days
Delivery time after order is placed: 5-9 business days
Excludes weekends, holidays or weather delays. Note: You must be able to receive pallets for freight delivery. If any special services are required, such as a truck with a lift-gate or pallet jack, there will be an additional charge.