Overview: | Server virtualization and consolidation plus business continuity |
Centralized Management: | vCenter Server Essentials |
License Entitlement: | 3 servers with up to 2 processors each |
Features: | vSphere Hypervisor, vMotion, Cross Switch vMotion High Availability Data Protection vShield Endpoint vSphere Replication |
Feature | Basic Support | Production Support |
Hours of Operation: | 12 Hours/Day Monday–Friday |
24 Hours/Day 7 Days/Week 365 Days/Year |
Length of Service: | 1 or 3 Years | 1 or 3 Years |
Product Updates: | Yes | Yes |
Product Upgrades: | Yes | Yes |
Method of Access: | Telephone/Web | Telephone/Web |
Response Method: | Telephone/Email | Telephone/Email |
Remote Support: | Yes | Yes |
Root Cause Analysis: | Available only with Business Critical or Mission Critical Offering | Available only with Business Critical or Mission Critical Support Offering |
Access to VMware Discussion Forums and Knowledge Base: | Yes | Yes |
Max Number of Technical Contacts per Contract: | 4 | 6 |
Number of Support Requests: | Unlimited | Unlimited |
Target Response Times:
Critical (Severity 1) Major (Severity 2) Minor (Severity 3) Cosmetic (Severity 4) |
4 business hours 8 business hours 12 business hours 12 business hours |
30 minutes or less: 24x7 4 business hours 8 business hours 12 business hours |
Business Hours:
North America Alaska, Hawaii Latin America Europe, Middle East, Africa (EMEA) Asia, Pacific Rim Japan (APJ) Australia/New Zealand |
Monday - Friday
6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 9 a.m. to 6 p.m. (local time zone) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 8:00 a.m. to 8:00 p.m. (JST) 7 a.m. to 7 p.m. (Sydney AET) |
Monday - Friday
6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 9 a.m. to 6 p.m. (local time zone) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 8:00 a.m. to 8:00 p.m. (JST) 7 a.m. to 7 p.m. (Sydney AET) |
Type of Product | Software |
---|---|
Brand | VMware |
Condition | New |
Model # | vSphere Essentials Plus Production Kit – 1 Year |
Manufacturer Part # | vSphere Essentials Plus Production Kit – 1 Year |