vSphere Essentials Plus Production Kit – 1 Year

VMware products are only available to customers within the United States.

Why should I add virtualization software?

Virtualization makes it possible to run multiple operating systems on the same server, at the same time. More simply put, virtualization simplifies your tough IT environment. VMWare is the industry leading virtualization platform. The vSphere Essentials Plus Kit provides server virtualization and consolidation plus business continuity. It increases IT flexibility and scalability. This kit allows users to save on IT hardware costs while reducing IT footprints and simplifying management efforts.

License Details:

Overview:	Server virtualization and consolidation plus business continuity
Centralized Management:	vCenter Server Essentials
License Entitlement:	3 servers with up to 2 processors each
Features:	vSphere Hypervisor, vMotion, Cross Switch vMotion High Availability Data Protection vShield Endpoint vSphere Replication

Compare Support

Feature	Basic Support	Production Support
Hours of Operation:	12 Hours/Day Monday–Friday	24 Hours/Day 7 Days/Week 365 Days/Year
Length of Service:	1 or 3 Years	1 or 3 Years
Product Updates:	Yes	Yes
Product Upgrades:	Yes	Yes
Method of Access:	Telephone/Web	Telephone/Web
Response Method:	Telephone/Email	Telephone/Email
Remote Support:	Yes	Yes
Root Cause Analysis:	Available only with Business Critical or Mission Critical Offering	Available only with Business Critical or Mission Critical Support Offering
Access to VMware Discussion Forums and Knowledge Base:	Yes	Yes
Max Number of Technical Contacts per Contract:	4	6
Number of Support Requests:	Unlimited	Unlimited
Target Response Times: Critical (Severity 1) Major (Severity 2) Minor (Severity 3) Cosmetic (Severity 4)	4 business hours 8 business hours 12 business hours 12 business hours	30 minutes or less: 24x7 4 business hours 8 business hours 12 business hours
Business Hours: North America Alaska, Hawaii Latin America Europe, Middle East, Africa (EMEA) Asia, Pacific Rim Japan (APJ) Australia/New Zealand	Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 9 a.m. to 6 p.m. (local time zone) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 8:00 a.m. to 8:00 p.m. (JST) 7 a.m. to 7 p.m. (Sydney AET)	Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 9 a.m. to 6 p.m. (local time zone) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 8:00 a.m. to 8:00 p.m. (JST) 7 a.m. to 7 p.m. (Sydney AET)