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ServerMonkey's maintenance services program is designed to help you easily manage your IT equipment, protect your hardware, and get support when you need it. TekShield saves you money on services and support while safeguarding your IT assets.
We offer convenient and customized solutions for managing your IT assets. Our flexible program offers 24x7 support to most locations worldwide while saving you up to 80% compared to programs provided by major original equipment manufacturers like Cisco, Dell, or HP.
Technical Assistance Center
24x7x365 Expert-Only Support
Chat, email, phone, TeamView
Software Support Only
Software Support plus
Hardware Replacement by
10 a.m. next business day
Hardware Resolution
within 4 hours
Hardware Support8 hours/day, 5 days a week
Response Time1 hour during business hours
Part ReplacementScheduled by NBD, cut off at 3pm EST
Hardware Support24 hours/day, 7 days a week
Response Time15 minutes during business hours
Part ReplacementMost parts delivered NBD
We leverage field Service locations and a global network of forward stocking locations (FSLs) to ensure that we meet or exceed all standard industry SLAs.
Security starts with our facilities, where monitored alarms, 24-hour security camera surveillance, and controlled access are standard. Your drives and your data are always protected.
It’s critical that your product be handled and sanitized by trusted individuals. That’s why all of ServerMonkey’s technicians are carefully screened and selected and undergo background checks and drug screens.
ServerMonkey’s technicians receive extensive and ongoing technical and security training to ensure they know the industry-best methods and standards for processing storage devices. Verified processes
ServerMonkey’s processes are certified to ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018, ensuring the quality and continuous improvement of the practices that manage our operations, product handling, and each aspect of our service offerings.
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2130 W Sam Houston Pkwy NHouston, TX 77043
